Customer Service Executive
at Exabytes Indonesia

Responsibilities:

• Configure applications based on tailored business process requirements to ensure optimal system alignment.

• Deploy, update, and upgrade client applications across both production and internal server environments.

• Develop and modify applications and data reports (including Crystal Reports and SQL queries) to satisfy client-specific reporting needs.

• Design and develop comprehensive training materials and technical documentation to facilitate smooth client onboarding.

• Provide post-implementation hypercare and technical support to resolve system anomalies and ensure operational stability.

• Author and maintain detailed business process maps, project logs, and user guides for enhanced clarity and efficiency.

• Troubleshoot and resolve technical system bottlenecks and project-related issues effectively.

• Cultivate and sustain strong professional relationships with clients, cross-functional teams, and management through high ethical standards.

• Enforce strict data governance to safeguard client data privacy and confidentiality in compliance with security protocols.

Customer Service Executive
at Exabytes Indonesia

Achievements:

• Maintained a 95% customer satisfaction (CSAT) rate by delivering prompt, effective resolutions to complex client inquiries and escalations.

• Earned official recognition from multiple high-value clients for exceptional service delivery, driving positive online reviews and generating repeat business.

• Successfully resolved intricate customer issues, effectively boosting client retention and fostering long-term loyalty.

Responsibilities:

• Managed and resolved technical support tickets within strict SLAs to ensure minimal downtime and high operational efficiency.

• Verified client payment transactions to guarantee precise, secure, and timely order processing.

• Executed and streamlined service order fulfillment to align perfectly with client specifications and corporate standards.

• Fielded inbound technical and service-related inquiries via phone, maintaining a high standard of professionalism under pressure.

• Synthesized weekly revenue and performance metrics into comprehensive executive decks to keep key stakeholders aligned on business growth.

• Conducted proactive follow-ups with clients via ticketing systems, emails, and calls to ensure comprehensive issue resolution and service satisfaction.

• Optimized resource allocation by identifying and deactivating unresponsive accounts in compliance with company workflows.

Freelance Admin Data Entry
Pinhome

Pencapaian:

• Mengumpulkan dan memasukkan data yang akurat dan lengkap mengenai properti real estat untuk mendukung pengambilan keputusan.

• Berkoordinasi dengan agen properti dan departemen lainnya untuk memastikan konsistensi data di organisasi.

• Menganalisis data dan menghasilkan laporan untuk memberikan insights untuk pengambilan keputusan.

Tugas dan Tanggung Jawab:

• Mengumpulkan dan memasukkan data yang akurat dan lengkap.

• Berkoordinasi dengan agen properti dan departemen lainnya.

• Menganalisis data dan menghasilkan laporan.

• Menerapkan langkah-langkah perlindungan data dan prosedur untuk memastikan keamanan dan kerahasiaan data.

Administration Staff
KAME GROUP

Pencapaian:

• Melayani pelanggan dengan profesional dan sopan.

• Mengelola 2 akun pasar online dan meningkatkan penjualan.

• Mengelola platform media sosial untuk kesadaran merek dan interaksi dengan pelanggan.

Tugas dan Tanggung Jawab:

• Membuat laporan harian tentang kinerja penjualan dan perilaku pelanggan.

• Mengelola stok produk dengan akurat dan efisien.

• Memastikan kelancaran rantai pasokan dengan stok yang cukup.